Terms & Conditions


As the world begins to gradually reopen, we are excited to welcome our loyal guests back to the Regency Suites Hotel. We can promise you that your health and well being are our highest priority. We understand how important your peace of mind is during this COVID-19 Pandemic. 

Regency Suites has always had a long-standing commitment to rigorous cleaning procedures. Our cleaning procedures will now be further expanded with additional Covid-19 protocols and best practices. 

When you stay with us next, you will notice changes based upon guidance from Health Canada and the Centers for Disease Control and Prevention (CDC)

Front Desk and Lobby:

  • A hand sanitizing station will be situated at the entrance.
  • Social distancing signs have been placed on the floor at the front desk.
  • Sneeze guards have been installed at the front desk and sundry shop.
  • Mobile Check-in and Check-out options
  • Provision of medical masks and gloves for our guests upon request and availability.
  • Only one party will be permitted in each elevator at a time unless masked.
  • Hotel personnel will follow strict guidelines, including wearing Personal Protective Equipment and frequent hand washing and sanitizing. Housekeeping and laundry personnel will wear masks and gloves.
  • Temperature checks are available at the front desk for guests and are mandatory for all staff(conducted daily).
  • All common areas will be disinfected with an electrostatic sprayer
  • Luggage carts are sanitized after each use.

Guest Room and Housekeeping:

  • Each guest room will remain vacant for two (2) days after being thoroughly cleaned and disinfected.
  • Each room will be disinfected with an electrostatic sprayer.
  • All paper products and pens have been removed.
  • All decorative pillows and bed scarfs have been removed.
  • All dishes will be cleaned after each check out.
  • Each room will have sanitizer wipes for the guests use.
  • All linen will be washed with commercial soap and a disinfectant additive.
  • For guest and employee safety and well-being, daily housekeeping will be by request only.

Temporary Breakfast Offerings:

Our breakfast buffet is OPEN with limited hot and cold options served by our attendant.  Our dining area is closed due to new covid rules.

Public Amenities:

Fitness Room

Our Fitness Centre is open by appointment only.

Guest Laundry

The guest laundry will remain open and the machines will be sanitized regularly. Guests will be required to sanitize their hands prior to entry.

Business Centre/Kiosk

The kiosk will be cleaned after each use.

Cancellation policy update

We fully understand the importance of being adaptable during this uncertain time and would like to share with you our revised cancellation policy for all guests who may be reviewing their travel plans. For all pre-paid, non-refundable reservations up until August 31, 2020, we will be waiving the cancellation policy and providing full refunds. For all pre-paid, non-refundable reservations beyond September 1, 2020 until December 31, 2020, we will be providing a full credit for a future booking to be used by December 31, 2021.

To adjust reservations made through the Regency Suites website or by telephone, please contact the hotel directly.  To amend bookings made through an Online Travel Agency, please contact them directly for assistance.

Thank you for your continued support. We look forward to having you stay with us soon.




By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as the "User Agreement"), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information). 

This agreement is in effect as of Jan 01, 2017. 

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions. 

Responsible Use and Conduct 

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as "Resources"), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines. 

Wherein, you understand that: 

a.In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date. 

b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s. 

c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means. 

d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited. 

e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited. 

f. You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability. 

g.We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that: 

i) Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language; 

ii) Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party; 

iii) Contains any type of unauthorized or unsolicited advertising; or 

iv) Impersonates any person or entity, including any Regency Suites Hotel Calgary employees or representatives. 

h. We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us. 

i.We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Regency Suites Hotel Calgary, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our Privacy Policy

j.You agree to indemnify and hold harmless Regency Suites Hotel Calgary and its parent company and affiliates (if applicable), and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us. 


Your privacy is very important to us, which is why we've created a separate Privacy Policy page in order to explain in detail how we collect, manage, process, secure, and store your private information. Our Privacy Policy is included under the scope of this User Agreement. 

Limitation of Warranties 

By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that: 

i) the use of our Resources will meet your needs or requirements; 

ii) the use of our Resources will be uninterrupted, timely, secure or free from errors; 

iii) the information obtained by using our Resources will be accurate or reliable; and 

iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected. 

Furthermore, you understand and agree that: 

v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content; and 

vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Regency Suites Hotel Calgary or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement. 

Limitation of Liability 

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Regency Suites Hotel Calgary will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply. 


All content and materials available on this website, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Regency Suites Hotel Calgary, and are protected by applicable copyright and trademark law. 

Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Regency Suites Hotel Calgary 

Termination of Use 

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information. 

Governing Law 

This website is controlled by Regency Suites Hotel Calgary from our offices located in the province of Alberta, Canada. It can be accessed by most countries around the world. As each country has laws that may differ from those of Alberta, by accessing our website, you agree that the statutes and laws of Alberta, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site. 

Furthermore, any action to enforce this User Agreement shall be brought in the federal or provincial courts located in Alberta, Canada. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts. 



Contact Information 

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at: 

Regency Suites Hotel Calgary 

610 - 4 Avenue SW, 

Calgary, Alberta, Canada 


Office: +1 (800) 468-4044